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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A popup will appear. It includes comprehensive info about all the operations that you can carry out on that particular page. Each context menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive variety of tutorial video clips illustrating how to work with our hosting Control Panel. They're shot for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you searching for, have a look at our comprehensive Frequently Asked Questions section, which comprises questions asked by real clients and offers practical solutions. We frequently "revamp" our FAQ section with new articles in order to cover all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you need in the FAQ section either, you can get in touch with our fantastic team of client support engineers available 24/7 and eager to assist you with any issue. Each support ticket you send will be answered within sixty minutes (the average support ticket response time being approximately twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 271981

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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